Frequently Asked Questions
Quick answers to the questions our customers ask most often. Can't find what you're looking for? Reach out — we're happy to help.
Ordering & Payment
Browse products, add to cart, go to checkout, fill in your details, and confirm. We'll call you to verify before dispatching.
Yes! COD is available across all Pakistan. Pay when your order arrives.
We accept JazzCash, EasyPaisa, and bank transfers. Select your preferred method at checkout.
Yes, if your order hasn't been dispatched yet. Call us immediately to cancel.
Yes, we confirm all COD orders via phone or WhatsApp within 24 hours.
Shipping & Delivery
Rs. 200 within Karachi, Rs. 300 outside Karachi.
2–4 days in Karachi, 3–5 days in major cities, 5–7 days in other cities.
We deliver to 50+ cities across Pakistan. Enter your address at checkout to check availability.
Yes, you'll receive a tracking number via SMS or WhatsApp once dispatched.
Contact us if it is delayed beyond the estimated date. Courier delays sometimes happen due to weather or holidays.
Returns & Refunds
Yes, within 7 days if unused and in original packaging.
Contact us — we'll arrange a free pickup in Karachi or guide you on shipping it back from other cities.
5–7 business days after we receive and inspect the item.
No, only the product amount is refunded. Original shipping fees are non-refundable.
Contact us within 24 hours with photos. We'll issue a full refund or send a free replacement.
Products & Stock
Yes, all products are sourced from authorized publishers and brands. 100% original.
Out-of-stock items are clearly marked. Contact us for availability or restock dates.
No, all products are brand new.
Yes! Contact us with the title and author and we'll try to arrange it.
Account & Privacy
No, guest checkout is available. An account simply makes it easier to track your orders.
Yes, your details are kept private and never shared with third parties.
Only for order confirmation and delivery updates. We do not send marketing spam.
Customer Support
WhatsApp or call +92 35 3280510, or email officialarbookmart@gmail.com. We respond within 24 hours.
Monday – Saturday, 10 AM – 7 PM. We are closed on Sundays.
Contact us via WhatsApp with your order number. Most complaints are resolved within 48 hours.